Pioneer Electric works year-round to be prepared to respond quickly when severe weather — such as an ice storm or tornado — affects the flow of power to you. Our crews prepare to mobilize when severe weather is predicted. Service trucks are stocked and ready to roll, so that crews can quickly respond should power outages occur.

SAFETY

Keep yourself and others safe during a power outage by taking steps to prepare for an outage and following safety guidelines in the aftermath of a storm and while using generators. Learn More.

EMERGENCY LINKS

Find online contacts for local, state and national agencies that can provide information and assistance. Click Here.

DANGER! REPORT DOWNED LINES IMMEDIATELY

DO NOT approach, touch or attempt to move downed power lines or items that have fallen on them. These are extremely dangerous situations. Report all downed lines immediately by calling Pioneer Electric's 24-Hour Outage Line at 800-533-0323 or 9-1-1.

Pioneer Electric's Power Outage Map shows the general location and the approximate number of power outages on Pioneer Electric’s lines.       

When a member calls in an outage report, the co-op’s automated phone answering system uses the member’s phone number to determine their address. A computer program sorts the outage calls by location, and then predicts the location and scope of the outages. The online outage information is automatically updated approximately every five minutes. While the method for determining the extent of an outage is quite accurate, the information presented is an estimation and may not reflect the actual number and precise location of members without power.

Outage Map

Electrical safety is a priority for Pioneer Electric. As a community service, the cooperative offers complimentary high voltage safety demonstrations. Presentations are available for schools, churches or civic groups, as well as for safety departments or during community events. Youth programs teach children how to play it safe around electric power lines, reducing the risk of electrical incidents and preventing tragic accidents. Adult programs feature live demonstrations of the hazards of contact with power lines and practical safety tips for avoiding dangerous situations.

Schedule a Demonstration: Contact Tom Powell at 334-382-4923. 

Visit these links for more safety information topics:

If severe weather is in the forecast, take precautions to assure your safety and comfort. Here are some steps you can take to prepare for inclement weather.

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  • Make sure your Pioneer Electric has your correct telephone number on file. If you need to update this phone number, please contact a Pioneer Member Representative at 800-239-3092 or click here.
  • Place Pioneer's Report An Outage phone number, 800-533-0323, and your Pioneer Electric account number in a prominent place for easy reference.
  • Activate contingency plans for patients with a medical necessity for electric power. Have a back-up source for medical devices and a plan to evacuate to a facility that is not affected by the power outage.
  • Keep batteries, flashlights, a first-aid kit, and a battery-powered radio or TV in your home.
  • Keep a supply of canned or dry food on hand along with a manual can opener.
  • If you depend on a well, fill bathtubs or other large containers for household use, like flushing commodes.
  • Remember to charge your mobile phone in case phone and power lines go out.
  • Fill your gas tank before a storm arrives, as gas pumps do not work if electricity is out. Automatic teller machines will also shut down if the power fails, so have cash on hand.
  • Make sure your children understand the danger of downed power lines. Have them visit Kids Korner for fun and informative safety lessons.