Live Update of COVID-19

Here at Pioneer Electric Cooperative, Inc., we’ve been closely monitoring the Covid-19 pandemic and all of the different ways it affects our members and our ability to continue to serve you safe, reliable power.  In an effort to better protect both our members and our employees, we’ve taken the precaution of closing the lobby at both offices.  At this time, we ask that you use the Drive Through, log onto online services (www.pioneerelectric.com), use our online app (SmartHub) or call us at 800-239-3092 so that we can serve you and make sure that all of your questions are answered going forward. We also realize that some of our members may have been temporarily laid off from their work, therefore creating hardships in paying their monthly power bill. We want to work with you to help give you time to get benefits, or get back to work and be able to meet all your obligations. Call us.  We can’t help you if we don’t know that you need help!  We can’t forgive your bill, but we can work with you to get it paid over time.  Remember, Pioneer is not interested in disconnecting anyone’s service. It is our goal to keep everyone ‘s power flowing during this crisis; so, give us an opportunity to help you.

Beginning August 5, 2021, the Selma office will close for lunch from 12:00 – 1:00.  Members can put their payment in the drop box if they arrive during this time. We will be advertising this information on all communication outlets as soon as possible.

Terry Moseley, GM